TaxiForce Website and Mobile Applications Terms and Conditions

In using this website or our mobile applications you are deemed to have read and agreed to the following terms and conditions:

General

TaxiForce, the “site” (taxiforce.co.uk) and TaxiForce the mobile applications, are owned and operated by TriggerAppy Ltd (“Our”, “TaxiForce”, “Us”, “We”). The following terms (“Terms of Use”, “Terms”, “Terms and conditions”) govern your (“You”, “Your”) access to and use of Our Site/mobile applications. Please review these Terms of Use carefully. By accessing and/or using the Site/Mobile Application, you agree to be bound by these Terms of Use.

The laws of England and Wales govern these terms and conditions.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within our company, on a need to know basis only, may use any information collected from you. We will investigate any breaches of your data privacy and data protection, with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

All of our customer records are regarded as confidential and therefore will not be divulged to any third party, other than our partner companies and, if legally required to do so, to the appropriate authorities. Customers have the right to request sight of, and copies of, any and all records we keep about them, on the proviso that we are given reasonable notice of such a request. Each request will incur an admin charge of £20 payable in advance. You are requested to retain copies of any literature and electronic communication issued in relation to the provision of our services.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services.

Service and Bookings

Our site and mobile applications are designed to help you book the taxi or private hire vehicles operated by our partner companies. The site and mobile applications must not be used for any other purpose. If any losses or damages result from your misuse of this site or mobile applications you will be held fully responsible and we will not accept any liability.

We do not provide any taxi, private hire or transport services. The physical service itself is fulfilled by our partner companies. We do not guarantee that a provider will accept a specific booking; however it will be made clear to you if your booking has been accepted and you will receive a confirmation if your booking has been accepted. By accepting the service of any of these companies, you are also confirming your agreement of their own terms and conditions of service as a result.

If you pay for your journey using our credit/debit card processing facility then this will be processed using the merchant account of our partner company, Cabwatch Ltd. All transactions relating to this on your card/bank statements will clearly identify the payee as “Cabwatch Ltd – TaxiForce”.

Whilst we review the performance and quality of service delivered by our transport partners and take this very seriously we cannot be held directly responsible in any instances whereby their service lets you down and you may suffer losses or damage as a result. We do not endorse any individual provider.

If you need to amend or cancel your booking then you must contact us immediately. You can make updates to your booking directly against the record online/via the mobile applications if you hold an account with us. If you have made a guest booking then you will need to use the email confirmation we will send to you. You must request amendments on the same journey record as the original booking details were saved and against the same confirmation reference. Failure to do this in sufficient time may result in your still needing to pay a travel fee to the provider even if you are unwilling or unable to take the journey.

If we feel or have reasonable grounds to suspect that you are abusing the service and are consistently cancelling bookings we reserve the right to permanently ban you from using the service.

Your Responsibility and Liability

Our site and mobile applications are intended only for use by people aged 18 or over. By using the site or mobile applications you confirm that you are at least 18 years of age and will be bound to these terms. If this is not the case you must stop using the service immediately and not return until you reach that age.

In agreeing to these terms you are confirming that all passengers under any of your bookings also agree to these terms.

You are required to enter all information required by the site and mobile applications in good faith, and as completely and accurately as possible at all times. Protection of your login credentials is solely your responsibility and you must not divulge this information to any other parties. Any loss or damage caused as a result of your passing on or failing to effectively protect your credentials will be solely your responsibility, and we will not accept any liability in such cases. If you suspect that your login details are known by a third party you must inform us immediately so we can take appropriate action. In addition, if we feel that your account may have been used by someone else or used in any inappropriate manner we may also deem if necessary to suspend or even permanently delete your account.

It is your responsibility to ensure that you select a pickup time that leaves you sufficient time to reach your destination. It is also your responsibility to ensure that your booking details are correct for your journey and to inform us if there are any errors or if your plans change. Dependent on their own Terms and Conditions, your travel provider may choose to charge a surcharge for changes to journey plans, or for no shows.

If you expect there to be issues with your journey you are required to contact us in order to ensure appropriate action can be taken.

Estimated Journey Prices and Payment

The prices shown on the site and mobile applications are a guide only. In the majority of cases this will prove to be either 100% accurate or a very close estimate. However, if there are changes to your journey plan, or other factors that impact the fulfilment of your journey, the final price you are charged may be different to the original estimate provided. Also of note is that the price we have quoted may be slightly different to the actual fare you will be charged for the journey. This is because where a vehicle is equipped with a meter, the vehicle operator is legally bound to charge the metered fare. In some circumstances the metered fare may be slightly less than the fare quoted originally.

Payment is made in full to the car company fulfilling your journey order in the case of cash bookings and no financial agreement is undertaken or agreed between us and you. For card bookings as mentioned elsewhere in these terms the amount taken from your account will appear against “Cabwatch Ltd – TaxiForce”

Site and Mobile Application Availability and Content

Use of this site and mobile applications requires you to have a valid internet connection, and mobile service reception. If your internet or mobile connection is invalid in any way, or of a poor nature or intermittent service, then you may encounter issues when using the site and mobile applications. We cannot be held responsible for any loss or damage as a result of these issues.

We cannot warrant that the service from this site and mobile applications will be uninterrupted, timely or error free, although it is provided to the best ability possible in good faith. By using this service you thereby indemnify us from any loss or damage as a result of non-availability of the site and mobile applications due to issues outside of our reasonable control, or due to inaccurate or incomplete data held on the site and mobile applications.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only by us on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites we may use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of the area and ease of use for those people visiting.

Links from this Website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites is not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright

Unless specifically mentioned all content on this site and the mobile applications is the intellectual property of TriggerAppy Ltd. No part or parts may be copied or reused in any way without our clear permission being granted to do so.

Communication/Notices

You can contact us directly using the contact us form on the site, or by direct email to info@triggerappy.co.uk. If we need to contact you we will use the email address logged on your account or used in your most recent booking.

TriggerAppy Ltd is registered in Northern Ireland, company number NI603739. Registered address 71 Castleward Road, Downpatrick, BT30 7JU.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Violation

If you break any of these terms and conditions, or give us other reasonable reason to restrict you from using our service or mobile applications, we may at our sole discretion ban you from using this service. We may also delete your account without notice and permanently delete all your data.

Variation

We reserve the right to change these terms and conditions from time to time as we see fit and your continued use of the site and mobile applications will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis.